Shipping Policy

  • Shipping will be via Sendle couriers, with rates calculated at the end of checkout.
  • We can deliver to Australia and New Zealand. Remote areas may incur a higher fee. This will automatically be calculated.
  • All parcels will be delivered to the provided address and will require a signature on receipt, unless authority has been given to use to leave the parcel at the front door. It is recommended to provide a work address for delivery if no one is home during business hours.
  • If no one is available to receive the parcel, a 2nd delivery attempt will be made. After that, please contact us and let us know how you would like us to proceed.

  • Seutika Pharmacy will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. 
    • Some products may be suddenly discontinued. If this happens, we will contact you to arrange an alternative product or a refund. Please contact us if you would like an alternative product or other arrangement.
    • You will be notified via email if there are any delays in obtaining any items on your order.  Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day, Father's Day and some catalogue promotions. Contact us for more information.

    Contact Details

    107 Chapel Street, Windsor

    Phone: (03) 9510 1963


    Normal Opening Hours:

    Monday - Friday: 9am - 6pm

    Saturday: 10am - 2pm

    Sunday: 10am - 2pm
    (buzzer access only - please ring the door bell)


    Christmas Opening Hours:

    Monday 22nd December
    Open Normal Hours: 9am - 6pm

    Tuesday 23rd December
    Open Normal Hours: 9am - 6pm

    Wednesday 24th December
    Open Normal Hours: 9am - 6pm

    Thursday 25th December
    Closed (Buzzer system): 12pm - 2pm

    Friday 26th December
    Closed (Buzzer system): 12pm - 2pm

    Saturday 27th December
    Open Normal Hours: 10am - 2pm

    Sunday 28th December
    Closed (Buzzer system): 10am - 2pm

    Monday 29th December
    Open Normal Hours: 9am - 6pm

    Tuesday 30th December
    Open Normal Hours: 9am - 6pm

    Wednesday 31st December
    Open Normal Hours: 9am - 6pm

    Thursday 1st January
    Closed (Buzzer system): 12pm - 2pm

    Friday 2nd January
    Open Normal Hours: 9am - 6pm

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